Please arrive 5 minutes early for your appointment. This allows us the chance to make sure we have your correct information for future communication and also all time to prepare you for your service as necessary.
If you have any medical conditions, are taking any prescribed medications, you have recently tanned or are pregnant, please let us know. If you are feeling sick or have recently had a fever, please wait 2 weeks after the fever subsides and reschedule your appointment. Please do not enter the salon more than 5 mins before your scheduled appointment time. In an effort to keep our salon as clean as possible, you will be asked to remove your shoes at the door or place disposable shoe coverings over your shoes. As of 5/8/20 all guests and technicians will be required to wear a face mask. Visitors not receiving services are not allowed. No more than 2-3 guests allowed in salon a time to maintain privacy and social distancing.
If you are unable to make your appointment, we kindly request a 24 hour notice. Same day cancellations are assessed a fee equal to 50% of the service and for no call/no shows a fee equal to 100% of the service will be assessed.
Gratuities are based on your preference and service satisfaction. Generally 15%-20% of your service.
FORMS OF PAYMENT
The Wax Room honors cash, all major credit cards and cash app ($TheWaxRoom). For a quicker and easier checkout, a card is associated with all client profiles. No refunds.