Terms of service

Booking

Please give us accurate details so we can reach you about your appointment. We may ask for a card to hold a booking; it’s saved with Stripe and charged only as these terms and our policy describe.

New Client Rituals are priced for your first visit for that service. If you’ve had that service with us before, book the service itself.

Deposits, cancellations and no-shows

Our cancellation and no-show policy, shown when you book, applies to every appointment. A deposit comes off your total at your visit. If you cancel early enough under the policy it’s refunded; otherwise it’s kept and goes toward any fee.

Prices, memberships and packages

• Prices are as listed when you book. Some services start at a price and depend on what you need.
• Memberships are billed monthly to your card until you cancel. To cancel, contact us before your next billing date.
• Packages are paid for up front and are for the person who bought them. Services already used aren’t refunded.
• Referral credit and thank-you gifts have no cash value and can’t be exchanged.

Your health and your results

Before your visit, tell us about anything that could affect your service, such as medications (including retinoids and acne treatments), pregnancy, skin conditions, recent sun exposure or allergies. We may adjust, postpone or decline a service if it isn’t right for you that day.

Everyone’s skin and hair are different, so results vary and aren’t guaranteed. Some redness or sensitivity after waxing or skin treatments is normal; follow the aftercare we give you and let us know if anything concerns you.

V-steam

V-steam (yoni steam) is a relaxation and self-care ritual. It isn’t a medical treatment, isn’t intended to diagnose, treat, cure or prevent any condition, and we make no claims about health benefits. It isn’t a substitute for care from your healthcare provider.

Please don’t steam if you’re pregnant or could be, on your period, or have an active infection, and check with your healthcare provider first if you have any health condition or concerns. The steam is warm: tell us right away if it feels too hot or uncomfortable, and you can stop at any time. By choosing a V-steam, you confirm you’ve read this.

Texting terms

• Appointment texts: when you book, The Wax Room texts the mobile number you give us about your appointments: booking confirmations, reminders, requests to confirm, changes, cancellations and receipts. After a visit we may ask you to rate it, and if a service is due again we may invite you to rebook.
• Offers and news: only if you opt in and confirm by replying YES to our text, up to 4 a month. Agreeing to offers is never a condition of booking or buying.
• Message frequency varies, usually 2 to 4 texts per visit. Message and data rates may apply.
• Reply STOP to stop all texts, or use our opt-out form. Reply START to get appointment texts again. Reply HELP for help, or contact us at (804) 601-8106 or waxroomrichmond@gmail.com.
• Carriers aren’t liable for delayed or undelivered messages.
• How we handle your number: our privacy policy.

This website

Photos show our work or are for illustration. Reviews come from our Google Business Profile. We keep the menu and prices up to date, but if something on the site is wrong, the price confirmed when you book applies.

Our responsibility

We perform every service with reasonable care and skill. To the extent the law allows, we aren’t responsible for indirect or unforeseeable losses, and our responsibility for any service is limited to what you paid for it. Nothing in these terms limits rights you have under Virginia law that can’t be limited.

Changes and governing law

We may update these terms; the version on this page when you book applies. These terms are governed by the laws of Virginia.

Questions: The Wax Room, 11162 Hull Street Road North, Midlothian, VA 23112 · (804) 601-8106 · waxroomrichmond@gmail.com.